Track your parcel
Enter the tracking number from your confirmation email.
Your tracking history will appear here when parcel tracking is connected.
Delivery & tracking information
Delivery updates must be confirmed by the carrier. A missing update does not mean your parcel has been lost.
Preparation & dispatch
“Order prepared” means your parcel has been packed and is awaiting collection. “Parcel dispatched” means it has been handed over to the carrier.
In transit & delays
“In transit” means your parcel is travelling through the delivery network towards your local depot. Updates may take time to appear. Delivery dates are estimates unless confirmed by the carrier.
Delivery attempts
If the courier cannot deliver, they may make further attempts or hold the parcel at a depot. Check the carrier’s delivery notice for collection or redelivery options. Failed attempts are only shown after the carrier confirms them.
Lost parcels & replacements
A parcel is only marked as lost after a confirmed carrier investigation. Any replacement and its new tracking number must be confirmed by the seller; neither is generated automatically.