Customer Support
Questions about your order, shipping or delivery? Check your tracking, read the delivery timeframe and prepare your enquiry below.
1. Check your tracking first
Use the carrier link in your dispatch email for verified parcel updates. Our tracking page also explains delivery stages and tracking availability. A missing scan does not confirm that your parcel is lost.
Track my parcel2. Our delivery timeframe
Orders can take up to 30 business days to arrive. A formal delivery claim can be opened once this timeframe has passed. Always check the delivery information provided with your order.
- Within 30 business days — check for verified carrier updates.
- More than 30 business days — prepare a formal delivery claim below.
The date check below counts Monday to Friday and does not exclude bank holidays. It is not a confirmed delivery date.
3. Open a formal delivery claim
If your order has exceeded the delivery timeframe, include your order and tracking information in your enquiry. The initial review may take up to 3 business days after your claim is received by support.
The support address is support@outlet-enfermera-es.shop. This form prepares an email draft only; it does not submit a claim. The mailbox must be activated before support can receive messages.